FAQ - Signature

Frequently asked questions and their answers

• How to know if the current version of the document is signed?

You can view the signature status in the “document versions” tab. There are listed all the versions already generated of this document and also which one is signed.

The signature is updated in the current version of the document, without creating a new one.

If there are other signed versions in the "document management" tab, a new external version of this document may have been uploaded or a manual change may have been made through the questionnaire/editor.

When uploading an external version and replacing the main document, it is possible to indicate if it is already signed to be included in the status on the platform.

• Is it possible to fix the signer in netLex without canceling the entire signing process?

Currently, it is not possible to correct the signer in netLex after the signature has been submitted. The correct process is to cancel the submission, correct the desired information, and resubmit.

If the signatory is changed directly in the provider after sending the signature by netLex, the change is not recognized by the system.

• Signer Status did not change to “completed” after document was signed.

This system behavior indicates that the contact information on the signature provider is different from the information on netLex.

Occurs when the contract information is changed directly in the signature provider's environment after it has been sent by the system, mainly the name and e-mail of the signatories.

Providers are platforms external to netLex, once changed in their environment, it causes the loss of tracking and we run the risk of not keeping up with the evolution of signature on the platform.

• Is it possible to resend emails to signers through netLex?

The sending of emails related to the sending of the signature is carried out and managed directly by the signature provider. For this reason, it is not possible to individually resend emails via netLex.

The sending of emails related to the signature process is carried out and managed directly by the signature provider. Through netLex it is only possible to cancel the signature envelope and create a new one.

Note: There is no harm in resending the email directly through the signature provider, but we are unable to track whether or not the signatories have received it. This verification can also be done directly at the provider.

• I didn't find the user I want to enter as a signer in the system.

It is necessary to verify that this user is registered as a contact on the platform. For a person to appear as a signer option, it is first necessary to create the contact.

To learn more about creating a contact click here.

• Can I open more than one signature process at the same time?

It is not possible to create more than one signature process at the same time in a single document.

The idea is that only one version of the document is circulating for signature, to prevent signers from signing the incorrect or altered version of the document.

• What to do if I have indicated the wrong people to sign the document?

It is necessary to cancel the signature process, correct necessary data in netLex and send the document for signature again.

• Can I request a signature from a supplier or someone outside the company?

Yes, to request that a supplier or person external to the company signs a document. It's only necessary to create a contact with their information on the platform.

When you add him as a signer in the process of signing a document, he will receive an email requesting his signature.

• Is digital signature already included with NetLex?

No, it is necessary to subscribe a digital or electronic signature provider and integrate with NetLex.

To learn more about subscription providers that can be integrated with netLex click here.

• How many documents can I sign per month?

This depend on the package you contract with your electronic signature provider. Example: Docusign, Certisign, Clicksign.

This limit is defined by them according to the type of plan contracted.

• Where can I find the signed document?

The document returns to netLex when the signing process is finished. When all signers have signed the document correctly.

This signed document then becomes the official version and you can view it on the main page of the document.

In addition, it is possible to view it in the “Version History” tab and the person responsible for the signature process receives an email at the end of the process containing all the information.