FAQ Slowness on netLex

I'm noticing a slowness when using netLex, what should I do?

When there is a problem loading pages or a delay in executing actions, this is usually related to the browser or connection used, so we recommend performing the actions below:

• Check your internet connection and if you are able to access other sites normally.
• Make sure your browser is up to date.

To update Google Chrome:

1. On your computer, open Google Chrome.
2. In the upper-right corner, click More .
3. Click on “Help” and then click on “About Google Chrome”.
4. A page about the update information will open and there you will be able to check if your browser is already updated or if you have any pending updates.

• Test it by accessing your portal on another internet network. Instability in your internet speed can be causing delays in the loading of the portal.
• Access your netLex account through an incognito window. If the problem does not persist under these conditions, it is most likely related to the cache or extension used in the browser.

Open Incognito Window in Chrome:

1. On your computer, open Chrome.
2. At the top right, click More  New Incognito Window.
3. A new window appears. In the top corner, look for the Incognito icon .

• • • Clear your browser's cache and reload the page.

In Chrome:

1. On your computer, open Chrome.
2. In the upper-right corner, click More .
3. Click on More tools  Clear browsing data.
4. At the top of the screen, choose a time range. To delete all, select All period.
5. Check the boxes next to "Cookies and other site data" and "Cached images and files".
6. Click Clear data.

• Disable all your Google Chrome extensions and reload the page. If the problem does not persist, enable the extensions one by one to find out which extension is affecting loading.

Temporarily disable an extension in Chrome:

1. Open Chrome.
2. Select More  More tools Extensions.
3. Disable the desired extension.