FAQ Created Documents

Frequently asked questions and their answers.

• In what order are the documents created?

Documents are sorted by the last update to the document. This way, the listing goes from the most recently updated documents to the oldest ones.

• I accidentally deleted a document. What to do?

Once removed, the document or request will still be available in the "Trash" of the document list and can still be recovered if necessary, using the "Recover" document option.
It is worth noting that only users who have access permission to delete them will be able to recover a document from the Recycle Bin. Therefore, if a user does not have the "Delete documents" permission in their profile, they will not be able to restore them.

• I cannot find a document. Why?

When searching through the search bar, you will be able to find information such as title and document number, author and main metadata, which are present in the “Information” column in the table. With that in mind, search for these questions in the documents so that you get the answers you want. Still, if you can't find a document you want, your profile may not have permission to access it. NetLex platform access profiles are configured based on your company's needs, and your user may have been configured not to access a certain sector of documents, or to access only documents that you authored. You can contact your supervisor or the NetLex Platform Administrator at your company to better understand the platform access profiles and permissions for each user.

• I do not agree with the “Information” that appears in the column on the Documents page and would like more information on this page. How to proceed?

This has been configured according to your company's need. You can contact your supervisor or the NetLex Platform Administrator at your company to better understand these settings and to see if you can change this information.