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🎯 Objective

Learn how to access your netLex account and clearly understand the difference between the two available access types: login and password (netLex user) and Single Sign-On (SSO).

This article explains:

• Access types
• Access using a netLex account
• Access using Single Sign-On (SSO)
• Frequently Asked Questions
   

💡 Access types in netLex

In netLex, there are two ways to log in. Each user can only use one of them:

• 1. Login and password (netLex user)
  The user is registered directly in netLex and receives an email to create their password.
  Important: this user cannot have SSO enabled.
   
• 2. Single Sign-On – SSO (corporate user)
  The user logs in using their corporate account (Azure AD, Google Workspace, AD FS, Okta, etc.).
  Important: with SSO enabled, the password is managed outside netLex.

If you’re not sure which type of access you have, check with your company’s netLex Administrator. The information is available under Settings > Users, in the “Single Sign On” column.


 

🖥️ Access using a netLex account

• How to log in: Click “Sign in with your netLex account” and enter your email and password.
  
  
   
• I forgot my password:
  1. Click “Forgot my password” on the login screen.
  2. Enter your registered email.
  3. Follow the instructions sent to your email.
• I forgot my login:
  Your login is the registered corporate email. If you’re unsure, contact your company’s netLex Administrator.
   

💼 Access using Single Sign-On (SSO)

• How to log in: Click “Sign in with your corporate account”. You will be redirected to your company’s login screen.
  
  
   

• About password reset: If you use SSO, the password is not managed by netLex. Any reset must be done directly in the corporate provider, such as:

  • Azure AD (Microsoft)
  • Google Workspace
  • Okta
  • AD FS / Identity Server

  Tip: look for “Forgot my password” on your company’s login screen.
   

• Access issues:
  If you can’t log in, contact your netLex Administrator or your company’s IT team. They can:
  • Confirm whether you’re in the correct access group
  • Check if your user is enabled for SSO
  • Fix corporate permission issues
     

❓ Frequently Asked Questions

1. How do I reset my password if I log in using my corporate account?

The reset must be done in your company’s corporate platform (e.g., Azure, Google, Okta). netLex does not send password reset emails to users configured to log in with a corporate account.
 

2. The password reset email didn’t arrive. What should I do?

This option only works for users with a netLex login, without SSO. If you use SSO, check the answer above. If you log in with a netLex login and password, check your spam or junk folder.
 

3. How can I tell if my access is SSO or login and password?

Ask your netLex Administrator or your organization’s IT team.
 

4. I’m an SSO user, but I see the option “Sign in with netLex account”. Can I use it?

No. SSO users can only access using the “Sign in with your corporate account” option.